Baldridge Award Winning Quality: 13th Edition- Covers the by Mark Graham Brown

By Mark Graham Brown

Offers a close figuring out of the factors, indicates tips to write an software, and is a device for assessing a company and constructing plans. first-class counsel and perception.

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Extra info for Baldridge Award Winning Quality: 13th Edition- Covers the 2004 Award Criteria How to Interpret the Baldrige Criteria for Performance Excellence

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Including an example or two helps to clarify a flowchart or process description. Examples add interest and credibility to your process descriptions; just be certain that you have adequately described the process(es) before the example is used. When you use examples, make sure that you label them as such, and explain whether or not the situations you described are typical. Remember that the examiners have never seen your company and may not even be very familiar with your industry. Examples help to paint a picture for the examiner, making it easier for him/her to understand how your processes and approaches work.

For example, very few organizations can show a link between customer satisfaction scores and future business, or between customer satisfaction and profits. Understanding these links and using the correlational data improves the accuracy of decision making. 46 Chapter 3: Key Themes and Relationships Among the Criteria Chapter 3: Key Themes and Relationships Among the Criteria 47 Public Responsibility and Citizenship Because the Baldrige judges expect winners to be role models for the world, it is important that the company be a good corporate citizen.

3b(4). 5 Human Resource Focus-Key Relationships with Other Criteria As with section 1, this section on human resource development is fairly independent. 2a(3), which asks about your human resource plans, and the HR processes described in this section of the criteria. 1. 1. The examiners will look for inconsistencies between what you measure and what you write.

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